Frequently Asked Questions

HOW DO I ORDER SIGNAGE FOR NEW CONSTRUCTION?

Send us your blueprints and you will be assigned a Sales Representative who will come up with a sign location plan. We will send a proposal with pricing and the recommended catalog for your property, all free of charge.

HOW DO I ORDER SIGNAGE FOR A RENOVATION OR CONVERSION?

When you contact us, you will be assigned a Sales Representative. We can provide a free site survey of the property or you can send a list of sizes and signs needed. Let us know if new signage needs to cover areas for existing signs or if the walls will be repainted or covered. Your Sales Representative will send a proposal with pricing and the recommended catalog for your property, all free of charge.

 WHAT IF I WANT CUSTOM SIGNAGE?

If custom signage has been approved for your property, your Sales Representative will work with you and our Graphics Department to come up with a design that meets your needs.

We can work from hand drawn sketches, carpet or wall vinyl samples or just an idea. We will provide drawings and a sample, also free of charge. We have a large base of materials and can match any color to give your signs a look no one else has.

 

WHEN WILL I RECEIVE MY SIGN PACKAGE?

We have a standard 4- to 6-week lead time using standard materials and 6 to 8 weeks for a custom sign package. If you need your sign package sooner, your Sales Representative will work with you.

An additional fee may be charged for quick turnaround.

 WHO IS RESPONSIBLE FOR THE INSTALLATION?

If the installation is not included in the contract with your General Contractor, we can provide installation for an additional charge or we can provide you with installation instructions and ADA specifications showing how and where to install your signs. Signs are mounted with industrial grade clear silicone adhesive. We recommend GE 1200 (purple tube). Double-sided foam tape is used in addition to the silicone to hold the signs in place while the silicone sets up which will take 8-12 hours.

HOW DO I ORDER ADDITIONAL SIGNS?

Rising Signs will see your project to completion. Your completed sign package is kept on file for future reference and follow up orders. We will make sure future orders match the original package. You can email or send a fax on company letterhead with details of your request. A Sales Representative will look up your information and send a confirmation in the form of a work order for your review. If needed, we can provide you with layouts for approval as well.

WHAT IF RISING SIGNS DID NOT PRODUCE OUR ORIGINAL SIGN SYSTEM?

If Rising Signs did not produce your original sign package, we will be happy to match your existing signs. We have a wide variety of materials available to ensure your new signs will match. You may be asked to give specific color information or send samples for matching. Your Sales Representative will work with our Graphics Department to provide layouts for your approval.

All computer monitors display colors differently. Colors shown are approximate.